FAQ
What areas do you service? ​ Group Hikes: Winchester/Woburn Border and Trapelo Rd area in Waltham Day Training: Arlington, Lexington, Lincoln, Waltham, Watertown, Weston Private Training & Socialization Walks: Arlington, Belmont, Lexington, Lincoln, Medford, Newton, Waltham, Watertown, Weston, Winchester, Woburn *** We offer Private Training and Socialization walks outside of the areas listed above for an additional travel fee ***
How long will it take to train my dog? ​ There is no guarantee for how long it will take to train your dog. All dogs are different and the type of training makes a difference too! How often you work with your dog and how consistent you are will also have an effect. And of course, dogs are all individuals and there can be variations in how long it takes to teach different dogs the same thing. Training does take time, patience, and dedication, but ultimately our goal at K9 Explorations is to make training engaging and meaningful for both you and your dog!
What kinds of dogs do you work with? ​ We work with dogs of all ages and breeds. Whether you have a puppy or a senior dog, a high-energy dog that loves to work or a mellow lazy dog, all dogs are welcome! We specialize in behavior modification and have experience working with dogs suffering from behavioral issues such as aggression, leash reactivity, fear and anxiety, and more. If your dog is well-rounded and you are just interested in learning some cool tricks, we can help with that too!
Do you offer financial assistance? Yes we do! At K9 Explorations we believe that everyone should be able to access quality dog training, regardless of your socioeconomic status! Please let your trainer know during or before your consultation if you have any financial limitations, and we will work together to develop a plan that works for you!
How does payment work? We accept payments in cash, via check, Zelle®, or bank to bank (external) transfers. Consultations, individual Private Training Sessions (virtual or in person), and Socialization Walks must be paid for at the end of the session. Private Training Packages must be paid either at or before the first session of the package. Packages for the Day Training Program and the Puppy Package require a 50% deposit at the time of booking. The remaining 50% must be paid either at or before the first session of the package. Group Hikes can be paid for on a weekly or monthly basis.
What is your cancellation policy? Cancellations for Private Training Sessions (virtual and in person), individual sessions included in any package, and Socialization Walks must be made at least 48 hours prior to the start of the session. If cancellations are made within 48 hours, the client will be responsible for 50% of the full payment. If cancellations are made within 12 hours of the start of the session, the client will be responsible for the full payment for that session. The 50% deposit for the Day Training Program and the Puppy Package is non-refundable. Once the first session of the package has begun, the remaining 50% is non-refundable. Cancellations for Group Hikes must be made prior to 8:00am on the morning of the hike. Cancellations after 8am will result in a charge of the full price of the hike.
What is your refund policy? Clients will not be charged if your trainer for any reason must cancel any service offered. If your trainer must cancel a service that has been pre-paid for, your trainer will work with you to reschedule at a time that is convenient for you. Payment will be considered forfeited if your trainer makes attempts to reschedule and receives no response. Clients may receive a refund for any service paid in advance, excluding the Day Training program and Puppy Package, if cancellation is in accordance with the cancellation policy. There are no refunds for any service after the service has been rendered. For the Day Training Program and Puppy Package, the 50% deposit is non-refundable. The remaining 50% may be refunded if cancellation is in accordance with the cancellation policy. There is no refund for the remaining 50% after the first session of the package has taken place.